Hot Juice understands that the privacy of our Users is important. As such, we take the treatment of users personal and sensitive information carefully and responsibly. The following Privacy Policy details how Hot Juice as HotJuice.com, who is owned by Deak Organization, collects, indexes, obtains, uses and discloses information from our visitors and users.

Although we are an American company with the majority of our customers based in the U.S., we have put forth diligent effort to be GDPR compliant to better serve our users in the European Union and around the world. Hot Juice believes the use, sharing and collection of Personal Information should be done in a manner in which any user of our Website is comfortable with and this Privacy Policy is a reflection of that belief.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.hotjuice.com (the “Website”). Usage of HotJuice.com constitutes Agreement to any or all parts of this Privacy Policy as well as our the Terms and Conditions.

PERSONAL INFORMATION WE COLLECT

When you visit the Website, Hot Juice automatically collects certain information about the device you’re using, which may include information about your web browser, IP address, time zone, as well as some of the cookies that are installed on your device. Additionally, as you browse the Hot Juice Website, we collect information about the individual web pages or products that you view, which websites or search terms referred you to the Website, and information about your interactions with the Website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer for the purposes of helping your shopping experience and are often accompanied by an anonymous unique identifier. For more information about cookies, and how to disable cookies on your browser, visit http://www.allaboutcookies.org. Note: Disabling cookies may affect the functionality of your shopping experience.
  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.

Additionally, when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

We may collect information regarding your interaction with associated social media platforms especially regarding those directly operated or implemented by Hot Juice.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

TRACKING COOKIES INFORMATION

Hot Juice uses cookies and similar tracking technologies to track the activity on our Website and retain certain information. Cookies are files with small amount of data which may include an anonymous unique identifier pertaining to you. Cookies are sent to your browser from our Website and stored on your device often to improve your shopping experience. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can set your browser to refuse all cookies or to inform you when a cookie is being sent. However, if your browser is set to not accept cookies, you may not be able to use some services or functions of our Website.

Examples of Cookies we use:

Session Cookies - We use Session Cookies to operate our Website.

Preference Cookies - We use Preference Cookies to remember your preferences and various settings.

Security Cookies - We use Security Cookies to protect your account through encryption.

COLLECTION OF PERSONAL INFORMATION

While using the HotJuice.com Website we may ask you to provide certain Personal Information that can be used to contact or identify you. This Personal Information may include but is not limited to:

  • E-mail address
  • First and last name
  • Phone number
  • Address, State, Province, Territory, ZIP/Postal code, City and Country
  • Cookies and Device Information

This Personal Information may be used to contact you with marking or promotional materials and newsletters or other information that might interest you. You are able to opt into or out of receiving any or all of these transmissions from us by following the subscribe or unsubscribe links provided at the botton of every e-mail transmission we send.

RETENTION OF PERSONAL INFORMATION

Hot Juice retains your Personal Information for only as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent which is necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Hot Juice will also retain Device Information for internal analysis purposes. Device Information is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are under legal obligation to retain this data for longer time periods.

HOW DO WE USE YOUR PERSONAL INFORMATION?

Generally, we use Order Information that we collect to fulfill and process any orders placed through the Website (including processing your payment information, arranging or packaging for shipping, and providing you with associated invoices and/or order confirmations, often via email).  Additionally, we may at times use this Order Information to:

  • Communicate with you regarding orders, promotions, coupons, updates to this Policy and other Agreement
  • Provide and maintain services of our Website
  • Notify you about changes to our Website or services
  • Allow you to participate in interactive feature of our Website when you choose to do so
  • Provide Customer Support
  • To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities
  • Screen and inspect our orders internally for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services

Additionally, we use your Personal Information to pursue our legitimate interests where your rights and freedoms do not outweigh these interests. We have implemented controls to balance our interests with your rights. This includes to:

  • Gather analysis or valuable information to help us improve the service of our Website
  • Monitor the usage of our Website
  • Detect, prevent, address or correct technical issues or functionality of our Website

With your consent we may additionally use your Personal Information to:

  • Provide you with special offers, news and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted to not receive such notices
  • Provide you with the advertising or marketing materials of third parties
  • Customize third party marketing or advertising you may see on third party websites

You have the legal right to withdraw you consent at any time.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address to help confirm the identity of the user), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to analyze the efficacy of our marketing and advertising campaigns).

Use of Device Information can include offline data, purchased marketing data or lists for the purposes of better serving you through retargeting advertising based on pages you have visited, adding items to your shopping cart or following links to or from affiliated websites in order to enhance your shopping experience or abilities.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties or vendors to help us use your Personal Information, as detailed above.  We use Google Analytics to help us understand how our customers use the Website to improve your shopping experience. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, other lawful requests for information we receive from government entities and private parties with legal power to do so, or to otherwise protect our rights.

CHANGE OF CONTROL

If Hot Juice is subject to a merger or acquisition with or by another company, we may share information with them in accordance with our privacy standards. In the instance that this occurs, we will require that the newly combined company follow the guidelines of this Privacy Policy with respect to your Personal Information. Should we have the intention to handle your Personal Data for any purpose not covered under this privacy notice, we will provide you with prior notification of the new purposes and methods in which we will be processing your Personal Information.

SECURITY OF DATA

Hot Juice protects your Personal Information using technical and administrative security measures to reduce the risks of loss, fraud, misuse, unauthorized access, disclosure and alteration. Safeguards we use may include firewalls and data encryption, physical access controls to our data centers, information access authorization controls and other forms of preventative security. Your Personal Information security is important to us. However, it’s important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security due to conditions beyond our control.

TRANSFER OF DATA

Your information, including Personal Information, may be transferred to, and maintained on server computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it here.

Hot Juice will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. Additionally, we safeguard transfer of your Personal Information to all organizations or countries only when there are adequate control measures in place to protect the security of your data and other personal information. Transfer of such data is typically for the purpose of fulfilling our contract with you, as specified above. Therefore, any request to delete or modify such Personal Data may result in the termination or interruption of our Services with respect to your usage of such Services which may include processing orders and shipping.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  •     FACEBOOK - https://www.facebook.com/settings/?tab=ads
  •     GOOGLE - https://www.google.com/settings/ads/anonymous
  •     BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Website’s data collection and use practices when we see a “Do Not Track” signal from your browser. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

YOUR RIGHTS

HotJuice.com makes all reasonable provisions to allow you to amend, delete, correct or limit the use of your Personal Information. Your Personal Information can always be amended, edited or deleted through your account settings page at any time. If you have trouble making changes to your Personal Information, or if you would like to be removed from our systems please contact support@hotjuice.com to make the desired change. You also have the right to be informed about what Personal Information we retain about you.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts or orders we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

  • You have the right to:
  • Know what Personal Information we collect about you
  • Receive a copy of your Personal Information in a structured, commonly used and machine readable or commonly used electronic format upon request
  • Update and modify personal information which is incorrect or incomplete
  • Object to our processing of your Personal Information when collection is based on a legitimate interest
  • Delete or restrict how we use your personal information, however this right is determined by applicable laws and may impact your access to the functionality of our Website as well as some of our services

DATA RETENTION

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Website is not intended for individuals under the age of 18 or 21 dependent upon local laws governing the use of tobacco or CBD products. In addition, it is best to check statues with regards to the legality of our products in your respective state, country, territory or province.

LINKS TO OTHER WEBSITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our company practices or for other operational, legal or regulatory reasons. As a user of HotJuice.com, you agree, affirm and acknowledge that this notice is subject to change at any time for any reason. Any changes made to this Privacy Policy or our terms of use are done to better serve our customers and though these adjustments may affect the way your information is shared including previously gathered data, the liability of Hot Juice and our policies, we do so in the interest of improving not only our products and how our customers access them, but the integrity of Hot Juice.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@hotjuice.com or by standard mail using the address provided below:

COMPANY ADDRESS

6520 Platt Ave Suite 947
Los Angeles, CA, 91307
United States

COMPANY PHONE NUMBER

1-877-83-JUICE

SERVICE OF PROCESS

Baker Marquart LLP
C/O Hot Juice
16th Floor, 2029 Century Park E
Los Angeles, CA 90067

LAST UPDATED ON: 

Wednesday July 18, 2018